Senior Field Enablement Manager, Post-Sales Go To Market Remote

About Seismic:

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes.

Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at  (Opens in a new tab) .

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here (Opens in a new tab) .

Overview:

At Seismic, the sale is only the beginning. Revenue is protected and grown after the contract is signed, through fast time to value, strong adoption, confident renewals, and expansion. This role is the strategic enablement partner to Post-Sales, accountable globally for helping Customer Success and Services leaders see where execution is limiting customer outcomes and retention, and for mobilizing what is needed to improve it, from handoff and onboarding through renewal and expansion.

Working at the intersection of customer strategy, enablement, coaching, operations, and AI, you will run post-sales enablement by connecting signals from customer health, adoption, renewal forecasts, customer conversations, team behavior, and leadership priorities. You will find the real performance gaps, then recommend and drive focused responses across Customer Success, Professional Services, and implementation teams.

Success is measured by meaningful movement in retention, expansion, and customer outcomes, not by the volume of programs or content delivered.

What You'll Do:

Be a trusted advisor to Post-Sales leadership

• Act as the embedded enablement partner to Customer Success and Services leaders, bringing a clear point of view on execution gaps and how to close them.
• Co‑own a quarterly readiness roadmap tied to the most important post‑sales outcomes: gross and net revenue retention, time to value, adoption, and expansion.
• Help leaders prioritize competing requests and protect team capacity based on expected business impact.

Diagnose with data

• Connect customer health scores, product adoption, renewal and expansion pipeline, churn and win/loss reasons, project delivery metrics, and call intelligence into a fact‑based view of performance.
• Pinpoint root causes (skill, process, tool, or coaching) and choose the right response, not just training.
• Turn signals into clear recommendations on what to fix, what to reinforce, and what to scale globally.

Enable the Post‑Sales operating system

• Operating cadence: Own enablement for the post‑sales rhythm of business, including Sales‑to‑Services‑to‑CS handoffs, onboarding and implementation, success planning, executive business reviews, renewal forecasting, and risk reviews, so the rhythm drives customer outcomes, not compliance.
• Methodology: Translate customer success and services strategy into coachable behaviors.
• Tool proficiency: Close the gap between what the post‑sales tech stack (CRM, Gainsight, Seismic platform, etc. Working within a broader system of enablement, Rev Ops, Marketing and COE to support dynamic needs of post‑sales, advocating for what’s working/not working in the field and helping prioritize the enablement that will move the needle most.) can do and…