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Senior Lead Customer Insights Manager — Remote; B2B Tech

Remote / Online - Candidates ideally in
Middletown, New Castle County, Delaware, 19709, USA
Listing for: Lumen
Remote/Work from Home position Listed on 2026-11-14
Job specializations:
Salary/Wage Range or Industry Benchmark: 116000 - 155000 USD Yearly USD 116000.00 155000.00 YEAR

Job Description & How to Apply Below

Position: Senior Lead Customer Insights Manager — Remote (B2B Tech)

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap within the Marketing organization, collaborating with product, operations, and sales to shape customer‑centric strategies. You will design and execute complex insights projects from inception to delivery, guiding decisions with rigorous data and customer evidence.

You’ll conduct interviews, run surveys, and perform advanced analyses to uncover opportunities, measure awareness, and assess competitive

The Senior Lead Customer Insights Manager — Remote (B2B Tech) position in the Marketing & Media, Management & Operations field is open for applications.

We are currently recruiting a Senior Lead Customer Insights Manager — Remote (B2B Tech) for our team in Dover, DE, United States.

This is a great opening to take on the Senior Lead Customer Insights Manager — Remote (B2B Tech) role at Lumen.

Position Requirements

10+ Years work experience
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