Technical Business Analyst III

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Jack Henry is seeking a Technical Business Analyst to join our Core Development Deposit group. In this role, you will collaborate with a team to enhance the Silverlake and CIF 20/20 core systems, maintain complete and accurate system requirements, and serve as the liaison between customers and the deposit development team throughout product development.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Louisville, KY;
Monett, MO;
Overland Park, KS; or Springfield, MO.

All positions, regardless of location, may require an in-person interview or onboarding requirement to verify your identity.

• Interacts with customers to gather system requirements.
• Defines the system and functional requirements of the product.
• Prepares business requirements and functional specifications.
• Serves as a resource and/or participant in business process re-design activities.
• May assist the customer in determining if and how system enhancements may improve process flow and business function.
• May perform application, system and regression tests.
• Responsible for creating business requirements.
• Reviews and provides feedback on requirements, design, and scope documents.
• Contributes to the creation of user stories, end-user documentation and other sprint related documentation.
• May work with customer support team to resolve or diagnose defects.
• Creates test plans/scripts for new products or enhancements to existing products.
• Works with industry research groups to prepare for product trends.
• May assist less experienced peers.
• May perform other job duties as assigned.

• Minimum of 5 years of experience in deposit operations, ISO 20022 wire expertise, commercial banking, deposit product management, or business analysis.
• Strong knowledge of banking operations, industry regulations and standards.
• Experience working with banking software, product management activities, or business requirements within a deposit-focused environment.
• Excellent communication and presentation skills, with the ability to engage customers and collaborate effectively with technical associates.
• Good writing and grammar skills, with the ability to define system and functional requirements.
• Highly proficient in Microsoft Office applications.
• Ability to meet aggressive deadlines.
• Ability to travel up to 10% for internal meetings, conferences, user groups, and customer engagements.

• Experience with Silverlake core system is strongly preferred.
• Experience with or knowledge of Core Business Services and Xperience Framework.
• Prior business analyst experience in a banking or financial technology environment, including work with business requirements documentation, technical/functional specifications, use cases, and test cases.
• Extensive experience resolving complex issues and working on diverse, complex projects that require in-depth analysis of variable factors.
• Past experience with project or product management.
• Experience with or…