Data Privacy Specialist - Consumer Care Advocate

Remote/Homebased

Full time

JR014675

The Privacy Operations Specialist supports Acxiom’s consumer privacy and data protection program by executing defined operational workflows related to consumer inquiries, privacy rights requests, and data handling reviews. The role applies established policies and procedures but does not independently set privacy policy, make legal determinations, or approve new data uses. This position is part of a controlled privacy operations function subject to ongoing oversight by U.S.

-based Privacy Leadership.

The Privacy Specialist will perform the following duties in supporting the Consumer Rights compliance program:

• Triage and process consumer privacy rights requests (i.e., access, deletions, and opt-outs) in accordance with documented procedures.
• Support identity verification workflows using approved methods.
• Prepare files and required documentation for supervisory review where required.
• Escalate complex, sensitive, or high-risk requests to Privacy Leadership.
• Identify potential discrepancies, data quality issues, or policy exceptions during case handling.
• Promptly escalates suspected incidents, complaints, or regulatory risks through established channels.
• Document actions taken in accordance with recordkeeping requirements.
• Apply Acxiom privacy policies, standard operating procedures, and playbooks consistently.
• Participate in periodic quality reviews and remediation activities.
• Maintain familiarity with relevant privacy and security requirements as trained by the Company and its parent, Omnicom Group.
• Complete required privacy and security training on schedule.
• Access and handle personal data solely as necessary to perform assigned tasks.

• Complete mandatory privacy and security onboarding prior to system access
• Operate under documented SOPs and quality controls
• Be subject to periodic quality assurance reviews
• Receive ongoing supervision from U.S.
  
  -based Privacy Leadership
• Participate in annual refresher training

• Accuracy and completeness of case handling
• Adherence to SOPs and escalation requirements
• Timeliness of request processing
• Quality assurance review results
• Compliance with security and access protocols

• Comply with company confidentiality obligations
• Follow cross-border data handling requirements
• Use approved systems only
• Immediately report any suspected incident

• Bachelor’s degree or equivalent experience
• 2+ years in privacy operations, customer support, compliance operations, or similar
• Demonstrated experience handling sensitive personal data
• Strong attention to detail and documentation discipline
• Ability to follow structured procedures consistently
• Professional written English proficiency
• Good people skills and ease in communicating with individuals with a focus on issue de-escalation.
• This position is not eligible for any type of sponsorship

• Does not establish privacy policy or legal interpretations
• Does not approve new data uses
• Does not serve as Acxiom’s Data Protection Officer
• Does not independently respond to regulators
• Has least-access privilege to personal data

All material decisions remain under the authority of U.S.

-based Privacy and Legal leadership.

• Experience supporting U.S. and international privacy rights request workflows (e.g., CCPAand GDPR)
• IAPP Privacy certification
• SharePoint experience
• Microsoft tools (Word, Excel) experience
• One Trust experience

Homebased - Conway, Arkansas

Acxiom is an equal opportunity employer, including disability and protected veteran…