Customer Success Manager

Help healthcare customers get meaningful, sustained value from clinical AI solutions. As a trusted customer adviser, you will understand organizational goals and clinical workflows, coordinate with technical and operational teams, and use evidence to explain the impact of solutions. This is a remote position for someone able to work Central US hours, with travel of up to 25%.

• Build and maintain customer relationships, identify key stakeholders, and advocate for positive customer outcomes.
• Lead discussions with clinicians and understand the needs, pain points, and workflows of their departments.
• Coordinate with technical colleagues to support smooth customer onboarding and effective use of the solutions.
• Represent customer feedback in work with product, data, AI, engineering, and research teams, helping move enhancements forward.
• Analyze customer and product data, turn findings into clear narratives, and present evidence of value.
• Initiate and help carry out research initiatives.

• A bachelor’s degree in science, engineering, or another quantitative discipline; a master’s degree is preferred.
• At least four years of experience in customer success, customer-facing analytics, project management, or a related field.
• A track record of stakeholder management and building relationships that help customers achieve their goals, ideally with senior decision-makers.
• Strong analytical judgment, problem-solving ability, and comfort handling multiple priorities across teams.
• Technical fluency sufficient to understand product concepts and lead discussions with technical teams.
• Excellent spoken and written English, availability to work Central US hours, and ability to travel up to 25%.

• Experience in SaaS or a fast-moving technology company, data analytics, medical imaging or radiology, or research.

The role is remote. Benefits listed include medical, dental, and vision coverage; stock options for full-time employees; flexible time off; a 401(k) with company match; life insurance; and short- and long-term disability coverage. The work offers the opportunity to contribute to improvements in patient care.