Senior Manager, Field Training; Hybrid Metro or Remote

About International Dairy Queen, Inc.International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

The Senior Manager, Field Trainingleads the strategy, execution, and continuous improvement of field training programs that build franchisee and restaurant leadership capability and support consistent operational performance across the DQ system. This role leads and develops the Field Training team, establishes scalable and measurable approaches to onboarding, leadership development, operational training, and proficiency validation, and ensures programs are delivered with quality and consistency.

The Senior Manager partners with Operations, Curriculum, Human Resources, Legal, Marketing, and other cross-functional stakeholders to align field learning priorities with organizational goals, restaurant performance needs, and system growth. Using adult learning principles, operational insights, and performance data, this role strengthens training effectiveness, supports adoption of new tools and processes, and helps franchisees and managers improve guest experience, operating standards, profitability, and leadership readiness.

• Develop, implement, and communicate a comprehensive field training strategy aligned with DQ business priorities, operational standards, restaurant development needs, and franchisee capability requirements.

• Lead the design and execution of scalable programs for new franchisees, restaurant managers, and field leaders, including onboarding, leadership development, operational training, coaching, and proficiency evaluation.

• Establish consistent processes, quality standards, and delivery expectations for virtual and in-restaurant learning experiences, certified training locations, and franchisee training partners.

• Coordinate the cascade and adoption of enterprise learning programs, new tools, systems, processes, and operational initiatives across the franchise system.

• Lead, coach, and develop a high-performing Field Training team; set clear priorities, manage workflow and capacity, and ensure consistent, high-quality delivery.
• Build facilitator and consultant capability in adult learning, virtual and in-person facilitation, coaching, data-informed consulting, change management, and restaurant operations.
• Create an inclusive, accountable environment that strengthens engagement, collaboration, productivity, career development, and succession readiness.

• Partner with Operations leaders, Business Consultants, franchisees, Curriculum, Human Resources, Legal, Marketing, and other stakeholders to identify organizational and restaurant performance needs and align learning solutions with business objectives.
• Build trusted relationships across the field and franchise community; communicate training strategy, expectations, progress, risks, and results to leadership and key stakeholder groups.
• Guide the Field Training team in using a consultative approach that strengthens stakeholder ownership and accountability for training outcomes.

• Establish success measures and use operational, learner, and performance data to evaluate program effectiveness, identify knowledge or capability gaps, and recommend improvements.
• Monitor training quality, participant progress, proficiency, documentation, and follow-through; share actionable insights that demonstrate learning impact on business results.
• Manage departmental resources and budget responsibly, prioritize work based on business impact, and remain current on learning, technology, restaurant, and change-management trends.

The US national base…