Proposal Writer & Storyteller

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At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Proposal Writer and Storyteller is a wordsmith with a knack for transforming complex information into compelling narratives and crafting stories that not only win bids but also resonate across the entire organization. The role shapes Bill Gosling’s voice and brings the company’s impact to life for every audience, from potential clients to BGO internal teams. The Proposal Writer and Storyteller is crucial in crafting powerful narratives to reflect the company’s position in the market as a tech-enabled BPO, blending human expertise with cutting‑edge technology.

This role can be based in either Canada or USA. In Canada we have offices in Barrie, London (Ontario) & Montreal; while in the USA we have an office in Hampton, Virginia. We will consider either onsite, hybrid or even fully remote working schedule for the right candidate.

Starting salary range between CAD USD 50,000 - 60,000 (Depending on Experience).

• Crafting Winning Proposals:
  Lead the development of highly persuasive and tailored proposals, bids, and grant applications. This involves diving deep to understand client needs, articulating our unique value proposition – especially our tech‑enabled BPO solutions – and ensuring every word contributes to a compelling, winning story.
• Building Organizational Narratives:
  Collaborate closely with departments across the organization—including marketing, sales, product development, HR, and leadership—to identify key storytelling opportunities. Then develop engaging content that spans our website, case studies, presentations, internal communications, thought leadership pieces, and more, always highlighting our technological prowess and operational excellence.
• Ensuring Narrative Cohesion:
  Champion a consistent brand voice and overarching narrative across all our communications. Ensure our story is cohesive, impactful, and authentic in every interaction, reinforcing our mission, values, and our position as a leading tech‑enabled BPO.
• Research & Insight Gathering:
  Conduct thorough research and insightful interviews with internal subject matter experts from Operations, Technology, and other functions, as well as with clients and stakeholders. The goal is to uncover the compelling details and unique perspectives that form the foundation of our most powerful stories.
• Refining & Perfecting Content:
  Meticulously edit and proofread all written materials for accuracy, clarity, grammatical precision, and strict adherence to our brand guidelines. Ensure content is always polished and professional.
• Audience‑Centric Communication:
  Master the art of tailoring messages and storytelling approaches to effectively connect with diverse audiences—whether it's a potential client, a strategic partner, a new hire, or the general public. This includes simplifying complex technological concepts for non‑technical audiences.
• Process Enhancement & Innovation:
  Proactively identify opportunities to improve our content development and proposal writing processes, tools, and materials. Build and maintain a dynamic content library for future reference.
• Project Management &
  
  Collaboration:
  
  Juggle multiple projects simultaneously, manage deadlines effectively, and collaborate seamlessly with cross‑functional teams, particularly Operations and Technology, to ensure timely and high‑quality deliverables.
• Champion company core values and other company programs
• Other duties as assigned

• Education:
  
  A Bachelor's degree in Communications, English, Journalism, Marketing, or a related field, or equivalent…