UX Copywriter

We are looking for a talented UX Copywriter to craft user‑centred content that guides, empowers, and delights our members across digital touchpoints. You'll play a key role in defining our voice, creating accessible and inclusive copy, and partnering closely with our designers and product teams to bring exceptional experiences to life, Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share, The Customer Experience team creates user-focused experiences by combining product ownership, design thinking, and business insight. We're responsible for shaping the experience across all customer groups-members, employer providers, and distribution partners-through various channels.

We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock-ups help us test ideas and refine experiences, while data guides our decisions and solution design. Product owners lead teams in our B2B and B2C domains, prioritising features and owning the product roadmap. Our service design team focus on end-to-end journeys and service interaction contributing to a cohesive experience.

UX/UI designers turn insights into accessible, user-friendly interfaces. Business analysts define requirements and identify opportunities to improve. We focus on delivering meaningful, easy-to-use experiences for our members, employers, and partners-driven by a product-led mindset.

• Proven experience as a UX writer, content designer or similar role
• Strong portfolio demonstrating expertise in creating user-centric content and Tone of Voice
• Ability to translate the complex into simple, inclusive and accessible language