Weddings Planner

Location: South West London

Amazing opportunity available for a Weddings Planner to join a fun, friendly team in South London this role is a one-year contract to cover maternity leave. As the Weddings Planner you will be responsible for overseeing all pre-travel planning for wedding bookings. This detail-oriented role serves as the primary liaison, ensuring accurate and consistent planning information is prepared and shared with resort teams for seamless execution.

The Job:

Conduct wedding planning sessions for all wedding bookings assigned.
Ensure no missed or late wedding planning sessions
Ensure all the relevant information relating to the planning of a wedding is reviewed in all wedding planning sessions
Exercise the utmost customer service when dealing with all wedding bookings to ensure favourable reviews for online surveys and social media
Be responsible for all aspects of wedding bookings assigned - documentation reviews, décor and design planning, applicability to current promotions, adherence to all company guidelines and standards relating to weddings, collection of payments by stipulated due date, and finalization of all timely and accurate information to be sent to the resorts for wedding execution
Ensure all necessary information is updated in the wedding bookings as reference
Respond to email queries throughout the day with consideration that all correspondences from clients must be responded to within 24-48 hours
Sell wedding décor and design options to Bride & Grooms and/or Travel Agents
Ensure frequent communication with resort wedding personnel for wedding bookings
Arrange all aspects of wedding functions from start to finish - documents handling, group information handling, payments, etc
Receive incoming calls from Wedding clients and handle all escalations from clients or refer to the necessary personnel
Support for Call Centre with wedding related questions and queries
Support for other tasks within the Wedding Department

Skills Required:

An excellent phone manner and enthusiastic attitude is essential
Strong organisational and time-management skills are required with the ability to work under pressure using initiative
Excellent customer service skills with a background of Travel Sales
Experience in the use of Microsoft Word, Excel and PowerPoint is an advantage
A consistently high standard of attention to detail in all aspects of the role is essential
Targets driven
Flexible and adaptable approach to work
Experience in a similar role required
Must be customer friendly, have good verbal and writing skills and be a team player
Attend familiarization trips to view weddings and meet with Wedding Department
A willingness to take on additional responsibilities as and when necessary

The Package:

Salary £26,000
Working hours, 37.5 per week Monday to Friday 9.00am to 5.30pm however flexibility is required in this role
London based Hybrid role 2 days in the office and 3 days' work from home Interested:

If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to (url removed)