Support Specialist

Help us shape the future of photography! At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We're uncompromising about image quality, speed and reliability. Capture One consistently gives photographers the best tethered workflow in the industry, making it intuitive and efficient, unparalleled image quality, true-to-life color processing, and precise editing and flexible collaboration tools letting you work from anywhere and with anyone.
Can you imagine seeing your software being used for a huge photoshoot fashion cover, famous athletic brands, actors, famous singers, photo shootings, or even brands that you love and use every day? Our love of imaging translates into empowering our ever-growing community of over 250,000 photographers around the world.
Yeah, that's Capture One, that's who we are. Cool, huh.
As we continue to grow and evolve, we are looking for a motivated Support Specialist who wants to play a part in how Capture One delivers support as a core part of the product experience.

At Capture One, support is a vital part of the photographer's experience. As a Support Specialist, you will be on the front line of helping photographers succeed. Whether they're resolving an issue, learning a new feature, or working under pressure during a live shoot.
You'll work closely with a global, collaborative support team, assisting customers through our support channels and ensuring they feel heard, understood, and supported. Your work will directly impact how photographers experience Capture One, combining technical problem-solving with empathy, clarity, and a human touch.
In this role, you'll gain deep knowledge of our products and workflows, collaborate with Product and Engineering through clear feedback and escalation, and play an important part in continuously improving how we support our growing community of photographers.

• Deliver high-quality technical support to photographers across our support channels with clarity, accuracy, and empathy.

• Troubleshoot complex software issues across macOS and Windows, including installation, performance, tethering, color management, and workflows.

• Analyze logs, system configurations, and reproduction steps to identify root causes.

• Reproduce, document, and escalate bugs with clear technical detail, collaborating closely with Engineering and Product teams.

• Support customers in real-world, time-sensitive scenarios by guiding them through advanced features and workflows.

• Contribute to the continuous improvement of support workflows by sharing feedback, identifying friction points, and suggesting practical improvements.

• Actively contribute insights from customer interactions to help inform product improvements, user education, and support content.

• Participate in maintaining and improving internal and external knowledge bases, including documentation, known issues, and best practices.

• Engage professionally and thoughtfully with the Capture One community, helping foster a supportive and trusted environment for photographers.

• Collaborate closely with fellow Support Specialists and cross-functional teams to ensure a consistent, human, and high-quality support experience across regions and platforms.

• Experience in technical support, ideally within software, SaaS, or creative technology.

• Strong technical troubleshooting skills, with the ability to reproduce issues and communicate findings clearly.

• Solid understanding of macOS and Windows environments, including hardware and performance considerations.

• Ability to explain technical concepts in a clear, structured, and customer-friendly way.

• High level of customer empathy, with a calm and solution-oriented approach under pressure.

• Excellent written and verbal communication skills in English.

• Curiosity and willingness to learn complex products, workflows, and new technologies.

• Knowledge of photography workflows, digital imaging, or creative software.

Our Company Values make Capture One special.

• Win as one team:
  Make things happen together. Working together is when the magic really happens.

• Empower photographers:
  Letting image makers work less and create more. We want photographers to do more of what they love, whether that's on or off set.

• Embrace diversity:
  Different cultures, languages, and passions thriving under one roof. We are an equal opportunity employer; we welcome diversity and are…