Author Engagement Coordinator

Job Description:

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.

If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.

The Role:

Reporting to the Author Engagement Manager, the Author Engagement Coordinator will work with independent authors who publish through Kobo Writing Life (KWL), Rakuten Kobo’s self-publishing platform. In this role, you will balance author care, strategic merchandising, and content marketing initiatives to help our authors reach global readers. This role is an exciting opportunity to join a dynamic team dedicated to supporting and growing the indie author community.

Responsibilities:

Provide high-quality, timely assistance to authors via Intercom, ensuring a best-in-class user experience

Collaborate with the KWL team on the KWL blog, podcast, and newsletters, using analytics to drive relevant content decisions

Support the Author Engagement Manager in executing merchandising initiatives

Partner with the wider KWL Team on creative initiatives to drive community growth and strengthen author loyalty

Required qualifications:

College/university diploma or equivalent course study, ideally with a focus on publishing, book selling or digital media/content, or other book related experience (for example: working at a bookstore, running a book blog/Bookstagram/Book Tok)
Detail and task-oriented, with strong research and organizational skills.

Excellent written and verbal communication skills

Ability to juggle many projects and priorities simultaneously

Creative thinker with ideas on how the platform can further develop and diversify

Self-starter and motivated to work independently as well as within a team Bonus:
An interest in writing is a plus

Nice to Haves:

A strong interest in bookselling, e-commerce, and digital readingA passion for self-publishing and the prospect of working with indie authors

Experience in customer service with the ability to answer questions and concerns gracefully

Confident computer skills: you don’t have to have used our programs before, but should be confident in your ability to learn quickly

Experience with Excel, Google Sheets, and Google Analytics (or similar dashboards)
Entrepreneurial mindset with a “DIY” approach to problem-solving.

Comfort asking questions and working independently in a fast-paced environment.

The Perks:

Flexible hours and hybrid remote working environment

Subsidized in-office lunches

Four extended long weekends in the summer

Full benefits starting from your first dayPaid Volunteer days, unlimited sick days, and 3% RRSP matching

Work From Anywhere Program for up to 3 months (90 days)
Lifestyle spending account

Talent and development training budget

Free Kobo device + free weekly e-book or audiobook

Weekly Kobo Spark sessions

Maternity/paternity leave top upDog friendly office

About Rakuten Kobo Inc.

Rakuten Kobo Inc. is the world’s digital bookseller created by and for book lovers. Owned by Tokyo-based Rakuten Group, Inc. and headquartered in Toronto, Rakuten Kobo’s millions of worldwide users can read anytime, anywhere, and on any device. With a mission to make reading lives better for all, Rakuten Kobo connects readers to stories using thoughtful and personalized curation of eBooks and audio books, and the best dedicated eReaders and apps for…