Associate Creative Director, Motion Design - Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Service Now Brand Strategy and Creative team is a passionate group of creative thinkers responsible for shaping the future of the Service Now brand.

We'relooking for an Associate Creative Director of Motion Design to help define and evolve how our brand moves—across every channel and touchpoint, internal and external.

In this role, you are both a maker and a leader, a designer and animator with expert command ofmotionanddesignprinciplesincludingkeyframes,timing,andvisualsystems.

Youdemonstratestrongownershipandarefueledbya passionto create beautifully animated work.

Youare adept at interpreting thecoreobjectivesof thebrief andcan translatethemintonon-linearcreativesolutions thatdeliverforthe customer withbias foraction.

You areastrategicthinkerandbring apoint ofview toyourworkproviding clear, effective direction to artists and agencies. You field and reconcile feedback from leadership with judgment and composure, staying sharp under pressurewhilemanagingmultiple work streams. You bring a growth mindset that thrives in ambiguity and welcomes new ways of working.

Reporting to the Creative Director of Motion Design and partnering with brand leadership,you'lllead creative development and execution across some of our highestimpactbrandevents and initiatives.

Youinvitecollaboration andpartnerclosely with internal teams, freelancers, and external agencies to bring world-class motiondesignto life.

Responsibilities:

Own motion design projects end-to-end,from brief through delivery,across major brand initiatives, campaigns, and tier-one events-driving them independently while keeping thecreative director and leadership updated.

Bring a strong creative point of view to every workstream,helping todefinethe vision,and setting the standard for executional excellence.

Design and animate directly,especially forkeyinitiativesthat require hands-on creative leadership.

Maintain and evolve our brand motion language, ensuring consistency and craft across events, market launches, and core brand touchpoints.

Scale motion systems and workflows by contributing to standards, templates, toolkits, and best practices.

Manage multiple projects and programs in parallel, staying composed and effective under pressure and tight deadlines.

Field and reconcile feedback from leadership, exercising judgment to translate input into a clear creative path forward.

Direct, mentor, and provide clear, effective direction and feedback to motion designers, freelancers, and agency partners,raising the bar across all motion output.

Partner cross-functionally with brand, marketing, product, and creative teams to align motion work with broader storytelling and business goals.

Communicate effectively across creative peers, project management, strategy, senior leadership, and business partners, aligning stakeholders around a creative vision and knowing when to ask the right questions.

Explore and integrate AI-driven tools and techniques to expand what'spossible and improve how…