Multimedia Designer​/Learning ; Remote - Costa Rica

At the company, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. the company stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2.

Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, Service Now, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at the company:

• Innovate with
  
  Purpose:
  
  Build impactful solutions for customers worldwide.
• Join Excellence:
  Work in a diverse, collaborative, and innovative team.
• Shape the Future:
  Lead in redefining revenue optimization.
• Grow Together:
  Unlock your potential in a supportive environment.

Join us at the company—where your talent and ambition meet limitless opportunities for success!

Summary of the Role and Team As an Instructional Multimedia Designer, you will join the company's Education team within Customer Success, a team of 13 professionals focused on helping customers, partners, and employees build capability and confidence with the company products and programs.

Reporting to the Senior Manager, Education Strategy & Development, you will create multimedia experiences that bring learning content to life. Working closely with Technical Education Developers (Instructional Designers), you will transform complex concepts into engaging, easy-to-understand visual experiences that improve learner comprehension, retention, and product adoption.

This role focuses on education and learning experiences, not marketing content. Success requires balancing strong visual design skills with an understanding of how multimedia can support learning outcomes and reduce cognitive load.

What You Will Be Doing

• Create multimedia assets for learning experiences, including product demonstration videos, animations, motion graphics, visual aids, presentations, GIFs, and reusable templates
• Partner with Technical Education Developers to translate learning objectives, scripts, and technical concepts into effective visual learning experiences
• Use visual design principles and adult learning concepts to improve clarity, engagement, and knowledge retention
• Leverage AI-enabled tools and workflows to accelerate content production, prototyping, and multimedia development while maintaining quality standards
• Produce and edit video-based learning content, including screen recordings, annotations, captions, voiceovers, and motion graphics
• Develop reusable visual systems, templates, and standards that improve consistency across courses, the Academy platform, and Community experiences
• Support visual branding and user experience within the company Academy (Docebo) and the company Community (Gainsight)
• Perform quality reviews to ensure multimedia assets meet standards for accessibility, usability, accuracy, and learner experience

What You Bring

• Experience creating multimedia, visual, video, or motion design assets for learning, education, enablement, or software-based environments
• Advanced proficiency with Figma and experience creating scalable design systems and visual assets
• Experience using AI-enabled creative workflows to improve design, multimedia production, prototyping, or content creation processes
• Strong understanding of visual design principles, including typography, hierarchy, layout, composition, and user experience
• Ability to translate complex concepts into clear visuals that support…