UX writer financial services

As a UX Writer within the John Lewis Finance team, you will play a crucial role in shaping exceptional user experiences across our website. Your collaboration with researchers, product designers, product managers, marketers, commercial teams, and engineers will be key in developing customer‑centric journeys. You will be instrumental in producing clear, compliant and accessible content for our customers. You’re able to translate complex, commercial and technical briefs into intuitive customer‑friendly experiences that are accessible for all.

Planning, designing and writing user‑centred copy for the John Lewis Money website, and other touchpoints. Working alongside UX and UI Designers in multidisciplinary product teams. Providing a holistic view of the content experience and mapping across all omnichannel touchpoints. Under the direction of the Lead Copywriter, you’ll deliver great copy in response to briefs following our brand and tone of voice guidelines.

Adhering to Financial Promotions regulatory, legal and compliance standards. Advocating for user‑centred design in the wider Partnership and sharing UX writing best practice. Other copywriting needs of the business as required.

Customer first approach – the natural ability, before all else, to see the world first from the viewpoint of our customers. Relevant copywriting or UX writing experience for digital channels. Ability to prioritise work effectively. Strong communication skills and ability to work across teams. Enjoy working in a fast‑paced environment. Meticulous eye for detail. Experience in Financial Services or other regulated industry.

Будет плюсом:
Experience in the Atlassian suite of software (Jira & Confluence) is desirable;
Working alongside or embedded in Agile sprint teams;
Comfortable putting content directly into Figma.

The salary range for this role is £41,000 to £63,000 per annum, depending on skills and experience. This is a 12 month secondment. The Partnership has adopted a hybrid working approach, meaning you’ll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 2-3 days a week in the office to connect and on a more ad‑hoc basis to attend key meetings.

Core days will vary. 35 hours per week. We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.