Customer Service Supervisor

Bizbox Publishing Private Limited | Permanent

• Salary Commensurate To Role and Candidate Competency Evaluation
• Date Opened 06/18/2025
• Work Experience 1-3 years
• Remote Job

Biz Box Publishing is an innovative creative services company. We serve and partner with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. We're a team of fast-paced, hard-working, forward thinkers who are dedicated to succeeding on behalf of one another and on behalf of our customers.

This is a remote position.

What to expect at Bizbox:

A workplace driven by non-negotiable and ‘Culture First’ organizational values

A competitive and progressive Leave Policy.

Unlimited Coffee, Tea, and snacks!

About us:

We are a best-in-class creative services company. We serve and partner with top brands in the wedding, fashion, beauty, media and entertainment industries worldwide. We're a team of fast-paced, hard-working, forward thinkers who are dedicated to succeeding on behalf of one another and on behalf of our customers, at scale.

What we do:

Bizbox clients make up a variety of market leaders in the following areas:
Small & Medium-Sized Entrepreneurship, Photography, Sales, Marketing, Social Media. Our clients require creative content that is inspirational, motivational, narrative-driven, and also technical.

Our vision is to create products and services that radically improve the success of our customers. We are also a modern content communication company committed to creating and designing relevant and valuable content that will create amazement, ignite inspiration, educate, promote entrepreneurial gusto, and motivate our community of customers to succeed.

What we’re looking for:

We are looking for a client servicing supervisor who has professional experience in supervising a client servicing team. This individual will be a team member with professional-level written and verbal communication skills in English. This is a crucial role within the company so it’s important to us that you have a passion for client servicing and that individually this is a great fit for you as well.

This position is ideal for a person with a growth mindset as well as positive problem-solving skills to help promote a positive client experience every step of the way. The person should be flexible with the days worked during the week and be available to work on the weekends when scheduled.

Successful candidates at Bizbox are draft picks from the marketplace and professional peer group. They bring consistent intellectual energy and acumen to their position and increase value to our teammates AND our customers.

They demonstrate a strong alignment with our values. At Bizbox, we stay 'True North’ by practicing:

An Open mind to always improving through coaching.

On-time and accurate delivery.

Kindness.

Transparency;
Accountable and humble, yet has the strength to communicate with their upline with conviction

Always willing to go the extra mile for our colleagues and our customers. We bring a 'solutions' mindset to the table.

Inspecting what we expect;
Planning what we do, doing what we plan.

Key Responsibilities:

Serve as the point of contact for customer questions and basic issues, collaborating with various teams to provide answers, updates, and resolve problems promptly and efficiently.

Remain motivated as a team member of the customer servicing team to handle on both ongoing and newly assigned client and talent case/tasks with professionalism and empathy.

Analyze and assess the severity of incoming customer and talent complaints and issues to determine appropriate escalation paths.

Sequence and prioritize all assigned individual tasks/cases for this position as part of the client servicing team to meet or exceed all KPI’s that are set as a target for this position.

Action all assigned tasks/cases that are viewable on reports/list views

Maintain a high level of productivity to ensure individual targets regarding client and talent communication are met within 24 hour turnaround or less.

Remain open and receptive to constructive feedback and coaching when needed

Maintain organization and follow systems for all communication…