Customer Service Representative - 1st Shift; Remote

Work Flexibility:
Remote

Schedule:

• 1st Shift: Mon - Fri, 8am - 5pm Eastern Time Zone

• Validate the ship to and replenishment locations of orders with sales and operations partners
• Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
• Check and validate accuracy of incoming surgery product usage cases
• Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Provide proactive updates on order status to accelerate billing process
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales
• Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
• Support Sales Reps in case of product usage pricing or discrepancies

Required

• High School Diploma or GED
• Two (2) years’ relevant work experience

Preferred

• Experience as account representative;
  Oracle

$20.08/hr. – $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors

Travel Percentage:
None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.