Community Associate, Customer Service​/HelpDesk

Overview

Join IWG as a Community Associate at Regus to help customers work from anywhere.

You’ll work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center and managing administrative and support needs.

Arrive before the center opens to prepare and address any cleaning oversights.

Assist customers with Wi‑Fi changes, package arrivals, meeting room directions, projector setup, and invoicing.

Coordinate service portal tickets for temperature, printing, and invoices.

Plan weekly networking events, write e‑invites, print posters, and promote the IWG community to prospective members.

Close the day by clearing meeting rooms and ensuring a tidy center.

We’re looking for someone who manages multiple tasks while providing the best customer service. You need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $18.02
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.