Remote Member Service Representative

We are seeking a highly motivated and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will be the first point of contact for our members, providing exceptional service and support to address their inquiries, resolve issues, and ensure a positive member experience. You will play a crucial role in building and maintaining strong member relationships.

• Respond to member inquiries via phone, email, and/or in person in a timely and professional manner.
• Provide accurate and helpful information regarding products, services, and policies.
• Troubleshoot and resolve member issues and complaints, escalating complex issues as needed.
• Process member transactions, such as payments, enrollments, and account updates.
• Maintain accurate records of member interactions and transactions.
• Proactively identify opportunities to improve the member experience.
• Adhere to company policies and procedures.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent required;
  Associate's or Bachelor's degree preferred.
• Proven experience in a customer service role.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to work independently and as part of a team.
• Proficiency in computer skills, including Microsoft Office Suite and CRM software.
• Strong attention to detail and accuracy.
• Ability to maintain a positive and professional demeanor under pressure.

• Must be eligible to work in the United States.