Bilingual; Burmese Customer Care Specialist Live in Indiana - R8667

Bilingual (Burmese) Customer Care Specialist I - (Must Live in Indiana) - R8667

Join to apply for the Bilingual (Burmese) Customer Care Specialist I - (Must Live in Indiana) - R8667 role at Care Source

Bilingual (Burmese) Customer Care Specialist I - (Must Live in Indiana) - R8667

1 day ago Be among the first 25 applicants

Join to apply for the Bilingual (Burmese) Customer Care Specialist I - (Must Live in Indiana) - R8667 role at Care Source

Get AI-powered advice on this job and more exclusive features.

Job Summary


** Must live in Indiana*
* The Customer Care Specialist I – Bilingual assists members or providers with routine service inquiries.

Essential Functions

• Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
• Ensure all HIPAA and State requirements/regulations are always adhered to
• Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
• Build and strengthen member or provider relationships by providing quality customer service.
• Maintain knowledge and understanding of all processes and procedures
• Adhere to all departmental and company policies and procedures
• Maintain complete and accurate documentation of all of telephone and written communications
• Act as a mentor to new hire employees
• Perform any other job related instructions, as requested

Education And Experience

• High School Diploma or equivalent is required
• Two (2) years customer service experience is preferred
• Customer Service experience in a call center is preferred
• Experience using multiple languages in a professional capacity is preferred

Competencies, Knowledge And Skills

• Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required
• Critical thinking and listening skills
• Decision making and problem-solving skills
• Computer proficiency with knowledge and experience in a Windows environment
• Typing speed of 35 words per minute (WPM)
• Strong written and communication skills
• Works well under pressure
• Professional phone etiquette
• Proper use of grammar
• Ability to work in a fast-paced environment
• Adaptable to a constantly changing environment
• Attention to detail
• Ability to multitask
• Ability to work independently and with a team

Licensure And Certification

• None

Working Conditions

• General office environment; may be required to sit or stand for extended periods of time
• Must adhere to an assigned daily work schedule and have predictable and reliable attendance
• Will be required to pass a bilingual verbal and written skills exam as a condition of employment

Compensation Range

$35,200.00 - $56,200.00 Care Source takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type

Hourly

Competencies

• Create an Inclusive Environment - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business

This job description is not all inclusive. Care Source reserves the right to amend this job description at any time. Care Source is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Care Source by 2x

Sign in to set job alerts for “Bilingual (Burmese) Customer Care Specialist I - (Must Live in Indiana) - R8667” roles.

Indiana, United States $31,200.00-$31,200.00 5 days ago

Client Success Manager (Healthcare SaaS)
Customer Service Representative - State Farm Agent Team Member Customer Care Professional (Full-Time and Part-Time) - Customer Care, Indianapolis, IN Provider Customer Service Call and Chat Representative Customer Service Representative / Dispatcher Remote Call Center Customer Service Representative Customer Service Representative - Work from Home Customer Service Representative - State Farm Agent Team Member

Carmel, IN $34,000.00-$50,000.00 6 months ago

Customer Service Representative (CSR) - Seasonal

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr