Customer Support Specialist

Overview

There is no immediate headcount opening in the team. This role is intended for hiring in the near future. Hub Spot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. In Singapore, our office is located in the CBD, but you can choose remote (in Singapore), flex, or in-office work style.

What’s the role? As a Customer Support Specialist at Hub Spot, you’ll help businesses grow better by handling inbound customer inquiries across all product lines and channels, guiding customers, solving challenges, and helping them get the most out of Hub Spot’s tools. This role focuses on delivering a human-centered, consultative experience to empower customers and support their business goals.

You’ll learn, grow, and make an impact every day, with opportunities to develop technical knowledge and build a career in customer experience.

• Communicate with customers via live chat, phone, and email to resolve issues with empathy and efficiency, adapting to changing volumes.
• Apply structured troubleshooting to test, recreate, and investigate technical queries to restore normal service quickly.
• Identify and diagnose software issues, and provide feedback to improve the product experience.
• Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry.
• Use business acumen to identify opportunities for growth and connect customers with Sales when relevant.
• Deliver tailored solutions that fix immediate issues and maximize long-term value with Hub Spot.
• Collaborate cross-functionally with teams like Customer Success and Product to support retention and growth.
• Be a trusted advisor and model Hub Spot’s HEART values in every customer interaction.

• Growth mindset and motivation to learn and develop a career in customer support and technology.
• Curious problem-solver with strong communication skills, balancing technical troubleshooting with business insight.
• Performance-oriented with a track record of delivering high-quality service to diverse customers.
• Ability to thrive in a dynamic, collaborative environment and adapt to change and ambiguity.
• Willingness to receive coaching and feedback as a pathway to growth.
• Ability to use documented knowledge and current technologies to provide best-in-class support.
• Interest in building technical knowledge and understanding of Hub Spot products.
• Demonstrated alignment with Hub Spot’s HEART values.
• Working hours:
  
  8:00 am – 5:00 pm Singapore time. Overtime and holiday shifts are optional; shifts may adjust based on business needs.

• Choice of remote, office, or flex work style.
• Structured new hire training and onboarding.
• Employee Stock Purchase Plan.
• Education allowance up to USD 5,000 annually.
• Free ebooks library and continuous learning support.
• Annual fitness reimbursement.
• Five-year sabbatical – paid four weeks of leave.

Hub Spot is an equal opportunity employer. We are committed to diversity and inclusion and provide accommodations as needed. If you require accommodations or assistance due to a disability, please reach out during the hiring process. This role may involve in-person onboarding or events depending on the team, location, and business needs.