Customer Support Rep - Work From Home

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay - As a Customer Support Rep at Coin Tracker, you will:
Provide exceptional customer service to our clients by responding promptly and effectively to inquiries and concerns;
Troubleshoot and resolve technical issues related to our platform and services;
Communicate with customers through various channels such as email, live chat, and phone to assist with onboarding, account management, and general inquiries;
Document and track customer interactions and feedback to help improve our processes and services;
Collaborate with other team members to find solutions and escalate complex issues when necessary;
Maintain a thorough understanding of our product offerings and updates to effectively assist customers.