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Online Chat Representative; Remote Customer Service, Real Estate
Remote / Online - Candidates ideally in
13600 copper ave ne (suite B), Albuquerque, Bernalillo County, New Mexico, USA
Listed on 2025-11-13
13600 copper ave ne (suite B), Albuquerque, Bernalillo County, New Mexico, USA
Listing for:
Home Authority Real Estate
Full Time, Remote/Work from Home
position Listed on 2025-11-13
Job specializations:
-
Customer Service/HelpDesk
Admin Assistant, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Home Authority Real Estate is a modern, client-focused real estate firm dedicated to helping individuals and families find their perfect homes. Our mission is to make real estate transactions simple, transparent, and stress-free through cutting-edge technology and exceptional customer service.
Position Summary:
We are seeking a professional, customer-oriented Online Chat Representative to join our growing virtual support team. The ideal candidate will be the first point of contact for online visitors, providing real-time assistance, answering inquiries, and guiding potential clients through our real estate services. This role requires excellent communication skills, a friendly demeanor, and a strong understanding of real estate processes.
Key Responsibilities
- Respond promptly to customer inquiries through the company’s live chat platform, email, and other online channels.
- Provide accurate information about property listings, buying/selling processes, and company services.
- Capture and qualify leads by understanding customer needs and directing them to appropriate agents or resources.
- Maintain a high level of professionalism and empathy while resolving customer concerns.
- Keep detailed records of interactions and feedback to help improve service quality.
- Collaborate with the marketing and sales teams to enhance customer engagement strategies.
- Stay updated on current listings, market trends, and company
Position Requirements
High School,
Less than 1 Year
work experience Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- 1–2 years of experience in customer service, preferably in real estate or a related industry.
- Excellent written communication and typing skills.
- Proficiency in CRM systems, live chat software, and Microsoft Office/Google Workspace.
- Ability to multitask, manage time effectively, and handle high-volume interactions.
- Strong attention to detail and problem-solving abilities.
- Professional and courteous online presence.
Additional Information / Benefits
Compensation & Benefits
- Hourly Rate: $30–$40 (based on experience and qualifications).
- Flexible remote schedule.
- Performance-based bonuses and growth opportunities.
- Training and career development support.
- Supportive, collaborative team culture.
Questions to answer on applying for this job
- Are you eligible to work in the US?
Contact Information
Contact Name: Home Authority Real Estate
Contact Phone: 505-405-4957
Preferred method of contact: Email with CV via Application Box below.
Please mention in your application that you found this listing on Learn4Good.com.
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