Insurance Service Specialist - Countryway; Billing

Insurance Service Specialist I - Country way (Billing)

Location: Goochland, VA

Company:

Country way is seeking a dependable, customer service-oriented Insurance Service Specialist I for the Underwriting and Policy Services department. This position is responsible for handling in-bound and out-bound calls, policy processing activities and requests, and responding to inquiries and requests from both our insured's, our agents, and team members to support an excellent customer experience. The ideal candidate will have excellent data entry skills, paired with exceptional oral and written communication skills, professional phone presence and ability to handle a high volume of processing work activities with precision.

On a daily basis the Insurance Service Specialist will spend time answering inquiries, supporting policy updates and changes, researching information and requests and documenting information in systems with approximately 50-70% of engagements being phone based.

LOCATION:

This position is based out of our beautiful West Creek Office Park location and has a hybrid
* work schedule available.

* Current plan for hybrid work schedule is 3 home-based workdays and 2 in office workdays after a period of in office training.

Office hours:
Monday-Friday 8:30am - 5:00pm

POSITION
:

Full Time Position (37.5 hours per week) – Salaried position with Benefits

• Respond with high level of customer service to telephone inquiries and requests.
• Enter premium transactions associated with statistical data into computer system.
• Communicate with others (agents, policyholders, home office employees) to secure information needed to perform policy transactions.
• Revise policy information as requested by policyholders and follow through on requests forwarded for agent or underwriting approval.
• Maintain performance within acceptable Service Center quality standards including:
  • Call volume database standards
  • Service Center call database standards
  • Recorded calls audit
  • Entry audits
  • Desk audits

• All other duties assigned by the Service Center Manager.

• High school diploma or equivalent
• Minimum 1 year data processing / documentation / reporting or similar experience
• Experience or interest in phone customer service role
• Experience working with customers to solve inquiries and document detailed information preferred
• Obtain P & C license within 3 months of hire

• Excellent oral and written communication skills
• Proven math and problem solving skills
• Proficient in Microsoft Office suite
• Proven ability to work effectively in a team environment
• Excellent organizational skills and attention to detail
• Ability to handle telephones independently (not signed on with another operator)
• Quality of work meets or exceeds proofing standards (work is no longer proofed by a Quality Assurance Analyst)
• Volume of work processed meets or exceeds standards

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.