Remote Licensed Property & Casualty Insurance Agent

Overview

Remote Licensed Property & Casualty Insurance Agent – Mass Markets

Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at Mass Markets. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We provide industry-leading training and opportunities for advancement, including Supervisor, Trainer, Talent Acquisition, and Operations Management roles.

In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services, and solutions to meet their personal financial needs.

This position offers a strong training program and opportunities for growth within the company.

• Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve issues.
• Research systems to find missing information; coordinate with other departments as needed.
• Complete account management tasks using appropriate systems; accurately document and process orders.
• Follow all required scripts, policies, and procedures; comply with confidentiality requirements.
• Escalate issues to the appropriate staff for resolution and attend training to stay updated on changes.

• Must: 18 years of age or older; high school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues; strong problem-solving and negotiation skills.
• Customer-service oriented (empathetic, responsive, patient, conscientious); ability to multi-task and self-manage.
• Strong team orientation and customer focus; ability to thrive in a fast-paced environment.

• Preferred (Not Required):
  One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment; state or federal work experience.

Starting compensation is based on experience. We offer a variety of benefits and incentives, designed to be competitive and to grow with you over time.

• Paid Time Off and holidays
• Incentives and rewards with cash bonuses and prizes
• Health benefits (medical, dental, vision) after eligibility periods; MEC options available
• Retirement savings programs where available
• Disability and life insurance options
• Career growth and internal promotion opportunities
• Paid training and a collaborative, team-oriented environment
• Casual dress code

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results.
• Must be willing to submit to drug screening; offers contingent on results.
• Reasonable accommodations provided under ADA upon request.

Equal Opportunity Employer. All aspects of employment are based on merit and qualifications. MCI is committed to a diverse and inclusive workplace. We may consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. This description is not an employment contract and may be revised at any time by the employer.