Customer Success Executive; Remote

Customer Success Executive (Remote) role at The Flex

At The Flex, we’re reinventing the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon — and we’re building the infrastructure to make that possible. Powered by our proprietary Property Management System (PMS), The Flex automates operations, streamlines bookings, and delivers frictionless experiences for both guests and landlords. We’re scaling rapidly and assembling a team of A-Players — ambitious, proactive, and committed to excellence.

If you thrive in a high‑growth environment and love turning challenges into opportunities, you’ll feel right at home here.

As a Customer Success Specialist, you’ll be the human backbone of an increasingly automated ecosystem — the expert who ensures that both guests and landlords experience the magic of a seamless rental journey. This is a hands‑on, people‑centric role for someone empathetic, tech‑savvy, and energized by delivering world‑class service.

• Support:
  Serve as primary point of contact for guests and landlords via chat, email, and phone.
• Onboarding &
  
  Education:
  
  Guide new landlords and partners through our PMS platform.
• Issue Resolution:
  Troubleshoot operational and technical issues, escalating when needed.
• Customer Insights:
  Track satisfaction metrics, gather feedback, and identify trends to improve service and product.
• Cross‑Team
  
  Collaboration:
  
  Work closely with Operations, Product, and Tech to refine processes.
• Upselling & Retention:
  Spot opportunities to enhance guest experiences and strengthen long‑term landlord relationships.

• Exceptional written and verbal communication skills
• Experience in customer success, hospitality, or property management
• Confidence using CRM systems, PMS tools, and digital support platforms
• Strong problem‑solving, time‑management, and organizational skills
• High emotional intelligence: empathy, patience, and composure under pressure
• Fluency in English (French or other languages are a strong plus)

• Make an Impact – Join a company redefining how the world rents and lives.
• Global Exposure – Work with a high‑performing international team across markets.
• Career Acceleration – Grow with us as The Flex expands worldwide.
• Performance Rewards – Competitive compensation with results‑driven bonuses.
• Remote‑First Culture – Work from anywhere; we measure outcomes, not hours.

• Entry level

• Full‑time

• Other

If you’re ready to contribute to something global, fast, and meaningful, we’d love to hear from you.

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