Guest Experience Coordinator; Remote
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Listed on 2025-11-19
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
About The Flex
At The Flex
, we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless.
Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords.
We’re building a team of A‑Players — ambitious, proactive, and committed to excellence. If you love making people happy, thrive in fast‑paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels.
The RoleAs a Guest Experience Coordinator
, you are the face and voice of The Flex — ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout.
You’ll deliver fast, empathetic, and high‑quality service while representing a brand that blends smart automation with a thoughtful human touch. This role goes beyond troubleshooting—it’s about crafting memorable stays, building trust, and turning guests into long‑term advocates of The Flex.
Key Responsibilities- Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism.
- Oversee check‑ins, check‑outs, and in‑stay assistance to guarantee seamless guest experiences.
- Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions.
- Keep guests informed at every stage; tone and timing matter.
- Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows.
- Recommend add‑ons or local experiences that elevate stays and increase guest loyalty.
- Excellent written and spoken English (French or additional languages are a bonus).
- Experience in hospitality, customer service, or short‑term rentals.
- Tech‑savvy and comfortable using PMS, CRM, and digital communication tools.
- Calm under pressure with a proactive, solution‑oriented mindset.
- Highly empathetic, detail‑driven, and committed to exceeding expectations.
- A positive, people‑focused attitude and the ability to connect with diverse guests.
- Make an Impact – Every interaction shapes how guests experience The Flex globally.
- Work Globally – Collaborate with a world‑class, international team.
- Grow Fast – Build your career as The Flex expands across continents.
- Competitive Rewards – Attractive salary plus performance‑based incentives.
- Remote‑First Culture – Work from anywhere; we value results over location.
If you’re ready to help redefine what it means to feel at home anywhere, we’d love to meet you.
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