Flex Customer Support Specialist; HSA​/HRA​/FSA - Remote

Flex Benefits Customer Support Specialist (HSA/ HRA/ FSA) - Remote

Join to apply for the Flex Benefits Customer Support Specialist (HSA/ HRA/ FSA) - Remote role at NFP, an Aon company

Our mission is to provide accurate, compliant, and user‑friendly benefit solutions backed by responsive customer service. This fully remote position operates Monday through Friday, 8:30 AM–5:30 PM EST.

• Respond to participant and client inquiries via phone and email with professionalism and accuracy.
• Assist with questions related to eligibility, claims, reimbursements, and account details.
• Provide first‑tier technical support for online portal access and navigation.
• Accurately process account transactions, claims, and updates.
• Maintain compliance with all regulations, confidentiality, and privacy requirements.
• Support onboarding of new clients and participants through setup assistance and education.
• Build strong, long‑term relationships through clear, patient, and empathetic support.

• Associate’s degree or equivalent experience preferred.
• 1–3 years of customer service experience required; experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred.
• Strong verbal and written communication skills.
• Ability to problem‑solve, multitask, and prioritize in a fast‑paced environment.
• High attention to detail and accuracy.
• Proficiency in Microsoft Excel, Word, and Outlook.

• Exceptional customer focus and interpersonal skills.
• Professionalism, integrity, and ethical judgment.
• Flexibility and adaptability in changing situations.
• Strong organizational and follow‑up abilities.
• Ability to work independently and collaboratively within a team.

Competitive salary $43,000–$48,000, PTO & paid holidays, 401(k) with match, health & wellness programs, exclusive discount programs, and more. Base salary range may vary by experience and location.

NFP and You… Better Together! NFP is an inclusive Equal Employment Opportunity employer.

Not Applicable

Full‑time

Consulting

Insurance