Customer Service Specialist
Blairsville, Union County, Georgia, 30514, USA
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Overview
Customer Service Representative (CSR) at United Community (United) is in search of a dedicated CSR to join our team. As a CSR, you’ll play a vital role in delivering top-tier financial solutions and support to our customers. You’ll be the face of United, guiding customers through our products and services to help them reach their financial goals—all while providing a positive, seamless experience.
WhatYou’ll Do
- Offer exceptional service to meet customers’ financial needs and build lasting relationships with a proactive, solutions-focused approach.
- Understand and communicate United’s products and services, including account types, loan options, and investment products, to help customers make informed choices.
- Actively recommend and sell products and services that match customer needs, contributing to United’s growth and customer satisfaction.
- Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care.
- Assist with inquiries, disputes, debit card maintenance, and provide general support to keep operations running smoothly.
- Educate customers on options for managing transactions using technology and all other tools and resources available.
- Perform other duties as assigned.
- Minimum of three years of prior experience in sales or customer service.
- Strong interpersonal skills and a natural ability to connect with others.
- Ability to uncover and provide solutions to meet customer needs and provide resolutions.
- Knowledge of consumer credit structuring and lending practices.
- Must be able to pass a criminal background & credit check.
- This is a full-time, non-remote position.
- Non-Exempt.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity/expression, veteran status, disability, or any other protected class. Reasonable accommodations are available for individuals with disabilities.
Pay RangeUSD $32,146.00 - USD $45,185.00 /Yr.
Seniority level- Mid-Senior level
- Full-time
- Other
- Banking
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