Evening Call Center Supervisor

Join Recon

MR as an Evening Call Center Supervisor!

Are you a dynamic leader with exceptional communication and interpersonal skills? Recon

MR is seeking a motivated Evening Call Center Supervisor to oversee our team and ensure top-notch production and quality. If you thrive in a fast-paced environment and have a passion for guiding and mentoring others, we want to hear from you!

This is a part-time onsite position in Downtown Corpus Christi, TX.

At Recon

MR we help some of the world’s most prominent companies and organizations navigate their most pressing challenges. Recon

MR is recognized as a leader in the Market Research industry. Join the team at Recon

MR and join the conversation where you will work on important projects which provide critical information to help shape the future. Our Interviewers conduct interviews on a wide variety of topics, using a CATI (Computer Aided Telephone Interviewing) System. We NEVER conduct any type of sales or collections, we strictly do surveys over the phone.

Entry point to our management team. You will spend 1-2 weeks in each department for a full understanding of the responsibilities. Upon graduation of the management program, you will be promoted to a support staff role. As an Onsite Support Staff, you are a member of our Quality Assurance and/or Supervisor teams, enforcing company policies.

See the full job description below.

This is a part-time position, with the option of working full-time hours.

• Multi-Tasking Abilities.
• Comfortable talking on the phone.
• Basic reading, computer, and typing skills.
• Basic understanding of good customer service.
• Effective and positive coaching techniques.

• Management experience is preferred.
• Previous Call Center Experience is preferred.
• MS Office Suite (Outlook, Excel, Word, Teams) required.

Evening and weekend hours available.

• MUST be available to work 2:30pm-midnight 3-4 weekdays.
• One weekend shift (Sat or Sun) required.
• PAY: $15/hr to start with potential of incremental annual increases based on performance.
• Bilingual (Spanish/English) supervisors earn a $.50 premium rate!
• Bi-Weekly Pay
• PTO
• Health Benefits (for those who qualify)
• Opportunities for advancement

The main job responsibility is to be a positive example for other Interviewers and guide their performance to show positive results. Support staff will assist new Interviewers in their training once they start on the phones and during the initial work-from-home set up process. Help trouble shoot technical issues. You will coach new Interviewers in proper interviewing techniques, quality standards, how to handle problem interviews.

You will also assist in making new interviewers feel comfortable and welcome in the phone room. Support Staff will be responsible for listening to calls and viewing interviewer video screens during the shift to ensure interviewers are maintaining quality standards. You will ensure interviewers are using rebuttal skills to help with production. You will provide both positive and negative quality related feedback to Interviewers and provide reporting to your team and upper management.

• Report and analyze performance metrics of production and quality.
• While interviewing on the phones - maintain high interviewing quality and production standards.
• Act as an example of the ideal Interviewer.
• Assist new interviewers in training and acclimation to the Interviewer position.
• Monitor interviewer calls and video screens for quality standards.
  
  Provide both positive and critical feedback to Interviewers, Supervisors, Lead Shift Supervisors, and Lead Monitor.
• Help coach interviewers in proper interviewing techniques as related to specific studies.
• Identify interviewers needing additional training, additional monitoring, and those interviewers excelling at their position.
• The ability to change scheduled shifts based on the team’s overall coverage and needs.
• The ability to work within a team collaboratively.
• Complete any other tasks assigned by their superiors.

We can’t wait to meet you and welcome you to our team!

Equal Opportunity Employer, including disabled and veterans.