Bilingual Insurance Advisor

Overview

2 weeks ago Be among the first 25 applicants

Work Location: Laval, Quebec, Canada

Hours: 35

Line Of Business: Personal & Commercial Banking

Pay Details: $54,055 - $63,064 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: Department Overview and Job Details are focused on delivering insurance-related customer service and value-based advice through the TD Contact Centre.

As the voice of TD, you will be passionate about understanding our customers and providing value-based advice conversations. You may assist in-bound callers with the purchase of home or vehicle insurance or handle inquiries on existing policies. You will deliver legendary customer service by offering solutions that meet each caller’s unique insurance needs.

Key Responsibilities

• Make people’s day by delivering outstanding customer service and building relationships through knowledge of TD products, services, and solutions.
• Solve problems efficiently by resolving inquiries at first point of contact with empathy.
• Achieve goals by meeting performance objectives, including customer experience survey results, advice quality, compliance regulations, and productivity targets.
• Participate in ongoing training and coaching to grow and develop in the role.

After in-person training and onboarding, the role operates in a hybrid model. You will work from a TD premise at least 2 days a week with the option to work from a private home office on other days, subject to minimum system requirements. Hybrid details may change based on business needs; the hiring manager will provide more information.

We’re proud to work with a diverse group of colleagues. If you have relevant experience not listed, share it in your resume or cover letter.

• Post-secondary education and/or relevant experience
• Quebec only:
  Secondary school diploma or equivalent; AMF recognition of at least three years of full-time employment experience
• Availability to work Monday–Friday 8am–11pm and Saturdays 9am–6pm
• Exceptional listening skills and curiosity to help customers with value-based advice (experience in financial or service industries preferred)
• Ability to multitask and navigate computer systems with speed and accuracy while meeting metrics
• Digital literacy across devices (smartphones, tablets, laptops, headsets, etc.)
• Flexibility, resiliency, and positive attitude for challenging situations
• Ability to work independently and as part of a team
• Integrity in handling sensitive customer information per regulatory and compliance guidelines
• Effective verbal and written communication with customers and colleagues
• General Insurance experience or license in home province is an asset

We’re delighted you’re considering a career with TD. Through regular development conversations and training programs, we’re committed to supporting colleagues in their work and home life. This opportunity is subject to provincial employment regulations where applicable.

Colleague Development

You’ll have regular career conversations to identify interests and develop an effective career plan. Mentoring programs and opportunities are available to help unlock future opportunities within TD.

Training & Onboarding

In-person training and onboarding sessions will be provided to ensure success in your new role.

Interview Process

We will reach out to candidates of interest to schedule interviews and aim to communicate outcomes by email or phone.

Other National Occupation Classification (NOC) Code: 14201 – Banking, insurance and other financial clerks

Language Requirement (Quebec Only): Remarque:
Bilingual and Francophone candidates are encouraged. An assessment may determine if knowledge of another language beyond French is required.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries:
  Banking

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