Customer Success Manager; Remote CA

Position: Customer Success Manager (Remote CA)
Location: California
** Motorola Solutions values your privacy**    .Customer Success Manager (Remote CA) page is loaded## Customer Success Manager (Remote CA) locations:
California Northern Remote Work:
California Southern Remote Worktime type:
Full time posted on:
Posted Todayjob requisition :
R59377##
** Company Overview
** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.##

** Department Overview
** Focusing on the Rapid Deploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights.

Our products improve outcomes and ultimately save lives.##

Job Description The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from Rapid Deploy's Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer for product roadmap enhancements.

Location:

Fully remote, based in CA  Travel:
Up to 70% within CA Qualifications/

Experience:

* 3 + years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments
* Demonstrated track record of solution selling;
Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs
* Experience working with and driving end-user adoption of mobile applications a strong plus
* Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation
* Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
* Passion for using technology to make a difference in people’s lives, and ideally some exposure or personal interest in emergency services and Public Safety
* Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations
* Demonstrated creativity with customer engagement and problem solving
* Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal Rapid Deploy teams
* Possesses an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization
* Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact
* Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly Target Base Salary Range: $70,000 - $90,000 USDConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The…