Associate Client Service Representative - Call Center

Associate Client Service Representative - Call Center

Location:

Wilmington, DE (Onsite)

Schedule:

Monday-Friday, 9am-6pm

Join to apply for the Associate Client Service Representative - Call Center role at CSC
. Are you passionate about delivering outstanding service? So are we.

We’re seeking a Client Service Representative to join our Frontline National Corporate Transaction steam. In this role, you’ll serve as a key point of contact between our clients (other businesses) and internal CSC teams—helping clients meet important compliance requirements with accuracy, efficiency, and care. At CSC, we empower our service professionals to resolve inquiries confidently, professionally, and quickly. We’ll provide thorough training, hands‑on mentorship, and opportunities for career growth.

• Build trusted relationships with clients by understanding their unique needs and challenges.
• Research, review, and process corporate legal documents with accuracy and attention to detail.
• Respond to internal and external client inquiries via phone and email in a timely, professional manner.
• Manage client portfolios, prioritize tasks, and meet time‑sensitive deadlines.
• Maintain accurate records through data entry, electronic filing, and document retrieval.
• Navigate multiple systems and databases efficiently.
• Identify and recommend process improvements to enhance service quality and team performance.
• Contribute to client retention and growth by delivering proactive, solutions‑oriented service.

• 3-5 years of experience in customer service or administrative support.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage competing priorities in a fast‑paced, collaborative environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong analytical and problem‑solving abilities.
• Experience with Salesforce or similar CRM systems is a plus.
• Self‑starter with a proactive mindset and a passion for service.
• Flexibility to adapt to shifting priorities and occasional schedule needs based on business demand.

Note:

Candidates must be authorized to work in the U.S. without sponsorship.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge‑based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business®.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit‑sharing, paid time off, tuition reimbursement, and more.
• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
• Our global standard for our work environments supports current and future technology initiatives through open design, sit‑stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.

• Mid‑Senior level

• Full‑time

• Other
• Financial Services, IT Services and IT Consulting, and Legal Services

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