Temporary Customer Service Professional

Overview

Temporary Customer Service Professional I at Cambia Health Solutions. This is a temporary remote opportunity available to candidates in WA, , OR, and UT. This position has the potential to become a Cambia Full-Time position (FTE). This is NOT a commitment or guarantee of full-time employment with Cambia. Starting pay range is $19.75 - $23.00/hour depending on experience and location. HR will reach out and provide specific information.

This is a non-benefited role.

Upcoming Start Dates include December 8th, 2025. Your start date will be assigned based on class availability and the date of your application.

• Serve as the caller’s guide and advocate, addressing questions about benefits, claims and eligibility.
• Research thoroughly to find answers when information is not readily available.
• Provide accurate, compliant information with a positive and professional approach.
• Tailor communications to meet each caller’s unique needs and priorities, and seek opportunities to collaborate and improve skills through feedback and learning.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Handle sensitive and confidential information with discretion.

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or an equivalent combination of education and experience.
• Proficient PC skills and the ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.

• Excellent multitasking skills under pressure; resilience, patience and a positive attitude.
• Clear, concise and empathetic demeanor when responding to inquiries.
• Proactive problem-solving and the ability to ask insightful questions to clarify callers’ needs.
• Sound decision-making and flexibility in a fast-paced environment.
• Willingness to learn and adapt to changes in products and regulations; ability to incorporate feedback to improve skills.
• Ability to work well both independently and in a team; discretion handling confidential information.
• Preferred: knowledge of medical terminology and coding; experience with AI tools and technologies to enhance productivity is highly desired.

• May be required to work overtime or outside normal hours.
• Required to have high-speed internet connection and a private, distraction-free workspace.

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our colleagues are committed to helping members and communities while upholding empathy and teamwork.

• Work with diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and benefits while doing meaningful work.
• Grow your career with a company committed to your success.
• Participate in Cambia-supported outreach programs and connect with employee resource groups.

We offer work-from-home options for most roles. A wired internet connection (not satellite or cellular) with minimum speeds of 5 Mbps upload and 10 Mbps download is required. Cambia Health Solutions is an Equal Opportunity employer and maintains a drug- and tobacco-free workplace. A background check is required. If you need accommodation during the application process, please email C Details on data handling are in our Privacy Policy.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Hospitals and Health Care