Account Coordinator

Description

About accessiBe

accessi

Be is the category leader in web accessibility solutions, empowering businesses to create digitally inclusive experiences. accessi

Be provides advanced AI-powered products and expert-led services that streamline web accessibility testing and remediation. Our robust ecosystem enables mid-market companies and large enterprises to confidently address web accessibility standards and regulations such as WCAG, ADA, and EAA. With accessi

Be, organizations can lead the way in digital inclusion, making their websites accessible and welcoming to everyone, including people with disabilities.

About the Role

We are looking for a highly organized, proactive Account Coordinator to join our dynamic and fast-paced team. In this role, you will be the first line of communication for our customers, managing a high volume of calls and emails each day. You will play a key role in ensuring accounts are fully supported, organized, and positioned for long-term success. Your efforts will directly impact retention, expansion and improve the customer experience overall.

The ideal candidate thrives in a fast-moving environment, is detail-oriented, and is driven to provide outstanding service while anticipating customer needs before they arise.

Requirements

Key Responsibilities

* Manage a high volume of daily customer interactions via phone and email with professionalism, accuracy, and urgency.

* Provide proactive support to customers to identify potential issues and resolve them before they escalate.

* Partner closely with internal teams to ensure accounts are set up for success and operating smoothly.

* Maintain comprehensive account records by tracking all communications, deliverables, and follow-ups, and actively hunting for and establishing relationships with key decision-makers.

* Execute ad hoc account-related tasks as needed, including reporting, coordination with internal departments, and process documentation.

* Identify trends or recurring issues and share insights to help streamline operations and reduce reactive work.

* Contribute to continuous improvement efforts, offering feedback on tools, workflows, and customer experience enhancements.

Qualifications

* 1-2 years of experience in customer service, account coordination, or client support (business to business experience preferred).

* Exceptional written and verbal communication skills, with the ability to handle multiple customer conversations simultaneously.

* Strong organizational skills and attention to detail - able to manage multiple priorities in a high-paced environment.

* Proactive problem-solver with a positive, team-oriented attitude.

* Comfortable using CRM and ticketing systems (e.g., Salesforce, Zendesk).

* Ability to stay calm under pressure and maintain professionalism in all interactions.

Advantages

Requirements

* Basic computer literacy (comfortable navigating the internet, email, and simple software tools).

* Strong communication skills and a confident phone presence.

* Ability to manage high call volumes while maintaining quality service.

* Quick learner who can adapt to new systems and processes.

* Organized and reliable, with strong attention to detail.

* Positive, customer-first attitude.

Nice to Have (Not Required)

* Previous customer service, call center, or related experience.

* Familiarity with CRMs (Salesforce, Hub Spot, etc.)

Perks

Why join the team?

In addition to extensive training and development plans, here are some of the other benefits we offer;

* Competitive Salary - the salary band for this position ranges from $30,000-$35,000 dependent on experience and skill set

* Career Planning and Growth Opportunities

* Opportunity to be a key employee of the world leader in online accessibility

* Remote position - this role would be based remotely around Toronto, Canada

We are proud of our culture. It is a huge part of what makes us successful. We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully.

Qualities