Customer Care Advocate - Work From Home

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Care Advocate at Savvas Learning Company, you will:
Manage all customer contacts within established procedures and performance standards;
Formally respond to customer contacts and inquiries via multiple channels such as phone, email or online chat;
Process customer orders and generate quotes according to established procedures;
Manage customer information needs and proactively provide information to appropriate internal departments when information is not available, incorrect or outside established norms;
Conduct problem/account management activities such as but not limited to researching problems, initiating corrective billing, resolving shipping/fulfillment problems, and managing backorder lists.