Customer Relations Associate

Customer Relations Associate I (Ongoing Recruitment) About the Role

ARC is a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including than 15 billion passenger flights. As a Customer Relations Associate I – Product Support (CRA I), you’ll consistently provide high quality, professional customer service in an informative and personable manner to customers seeking assistance with ARC products and services. You’ll effectively decipher the customer’s needs, determine the best solution, and clearly communicate that solution to the customer.

• Provide exceptional customer service based on the quality assurance call monitoring standards.
• Meet, or exceed Key Performance Indicators (KPIs) monthly.
• Multitask efficiently, working on multiple computer applications while responding accurately to customer telephone inquiries and/or emails.
• Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.
• Resolve complex and difficult problems and issues with customers.
• Provide ideas and feedback to management and coworkers about front‑line situations during team meetings.

• High School Diploma required; some college a plus.
• Previous call center experience desired.
• Bi‑Lingual Spanish/English preferred.
• Proficient with Microsoft Office and/or general computer skills.
• Ability to type quickly.

• Joining ARC means joining a motivated, diverse, creative, collaborative, and solutions‑oriented team.
• Hands‑on learning and professional development opportunities that allow you to expand your skills and grow your career in dynamic ways.
• ARC’s Work Flex hybrid program offers flexible work from home options while maintaining in‑office days for collaboration.
• A highly competitive, comprehensive benefits package.
• Opportunity to partner with top minds in the industry and innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply

• Entry level

• Full‑time

• Other

• Airlines and Aviation