Inbound Call Center Agent; Mandarin Speaking - Work From Home
Singapore
Listed on 2025-12-06
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Salary: from $2,000.00 to $2,600.00 per month after confirmation depending on experience (inclusive of basic salary and variable allowances)
ResponsibilitiesAnswer inbound calls and provide information pertaining to queries, complaints & feedback
Manage & resolve customer’s complaints & feedback
First contact resolution of all cases handled
Project a positive and helpful attitude to external and internal customers
Ensure Standard Operating Procedure (SOP) is properly carried out
Minimum O Level
Proficient in relevant computer applications
Knowledge of Customer Service principles and practices
Relevant experience in Call Center for at least 12 months is REQUIRED
Good data entry and typing skills
Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
Singaporeans Only
5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
Contact Centre environment
Working Location - WFH after completion of 1 to 1.5 months of training
Training of 1 to 1.5 months will be conducted at the office in Tampines St 92
Available to start immediately
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