Mostly remote Customer Service Associate

Mostly remote Customer Service Associate -$18.75/hr

Join our team as a mostly remote Customer Service Associate, assisting healthcare providers in ensuring prescription coverage for patients. This role begins with handling inbound faxes and transitions to managing phone calls in a call center environment. Candidates must be living in Massachusetts to be considered per company policy. This role pays $18.75/hr there will be an onsite training for the first month then transition to remote work after.

• Manage incoming faxes with provider, patient, and medication details
• Ensure all necessary information is complete, such as date of birth and medication dosage
• Follow up with providers to obtain missing details
• Accurately input data into the system to confirm prescription coverage
• Handle approximately 20 inbound calls per day to gather and verify the same information

• Minimum of 6 months customer service experience (preferably in a call center)
• Must be a resident of Massachusetts
• Strong attention to detail and communication skills
• Ability to manage both fax and phone-based tasks efficiently
• Willingness to learn and adapt in a fast‑paced call center environment

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.