Flex Customer Support Specialist; HSA​/HRA​/FSA - Remote

Employer Industry: Benefits Administration

• Salary up to $48,000
• Opportunity for performance-based incentives
• Comprehensive benefits package including PTO, paid holidays, and 401(k) with match
• Fully remote work schedule with flexible hours, Monday through Friday
• Supportive and people-first company culture focused on employee relationships
• Chance to work with a leading third-party benefits administrator in a dynamic environment

• Respond to participant and client inquiries via phone and email with professionalism and accuracy
• Assist with questions related to eligibility, claims, reimbursements, and account details
• Provide first-tier technical support for online portal access and navigation
• Accurately process account transactions, claims, and updates
• Support onboarding of new clients and participants through setup assistance and education

• Associate’s degree or equivalent experience preferred
• 1-3 years of customer service experience required; experience with IRS Section 125 benefit plans preferred
• Strong verbal and written communication skills
• Ability to problem-solve, multitask, and prioritize in a fast-paced environment
• Proficiency in Microsoft Excel, Word, and Outlook

• Experience with benefits administration, insurance, or financial services
• High attention to detail and accuracy
• Exceptional customer focus and interpersonal skills
• Professionalism, integrity, and ethical judgment
• Flexibility and adaptability in changing situations

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.