WFM Time Analyst - Korean
Remote / Online - Candidates ideally in
Saint Cloud, Stearns County, Minnesota, 56398, USA
Listed on 2025-12-08
Saint Cloud, Stearns County, Minnesota, 56398, USA
Listing for:
Teleperformance
Remote/Work from Home
position Listed on 2025-12-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
Employer Industry: Customer Service and Workforce Management Solutions
Why consider this job opportunity:- Work-from-home flexibility for the first 6 months, with future relocation to Johor Bahru
- Opportunity to develop and implement innovative Customer Service strategies
- Engage directly with leadership teams and make impactful recommendations
- Strong potential for career advancement within the organization
- Collaborative and supportive work environment that values your expertise
- Develop and implement inbound and outbound contact strategies for Customer Service
- Ensure operational efficiency of Call Center applications and technologies
- Maximize effectiveness of technology and manpower through forecasting and staffing
- Conduct root cause analysis on issues affecting Contact Center performance
- Analyze real-time metrics to monitor service level targets and escalated issues as needed
- Proficiency in Korean and English (spoken and written)
- Strong analytical skills and ability to provide operational insights
- Excellent communication and rapport-building skills
- Willingness to relocate to Johor Bahru after 6 months of remote work
- Strong coaching skills and ability to manage and direct teams
- Experience with Call Center applications and technologies such as Nice, IEX, Aspect, Verint, Genesys, and AVAYA
- Background in Workforce Management (WFM) systems and reporting
- Previous experience in a Customer Service or Call Center environment
#Customer Service #Workforce Management #Career Opportunity #Remote Work #Leadership Engagement
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