Enterprise Customer Success Manager

Enterprise Customer Success Manager

Join Canonical as an Enterprise Customer Success Manager and drive adoption, retention, and expansion for our global customer base.

• Onboard new customers, introducing them to Ubuntu Pro, MAAS, Landscape, Open Stack, Ceph, Kubernetes, and other Canonical products.
• Coordinate complex projects with developers, IT managers, and decision makers across multiple industries.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans that meet customer objectives.
• Manage a portfolio of customers in a specific geographic region, identifying growth opportunities and renewal risks.
• Run a disciplined weekly customer and business review process, prioritizing blockers and driving resolution with cross‑functional teams.
• Advocate for customers internally, influencing product roadmaps, documentation, and processes.
• Support customers through reactive ticket requests.
• Create targeted campaigns through digital touchpoints and activities.

• Minimum 5 years of work experience in IT with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, and IoT.
• Excellent presentation skills, guiding conversations about complex software.
• Experience building and improving internal processes while delivering projects on time.
• True team player, interacting with all departments at all levels.
• Knowledge of agile methodologies.
• Proficiency in Spanish and Portuguese is a plus; excellent command of English required.

• Experience with Salesforce, Jira, and CRMs is a big plus.

Remote.

• Distributed remote work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

We foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.