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Remote Center Associate-Call Center

Remote / Online - Candidates ideally in
Livingston, Essex County, New Jersey, 07039, USA

Listing for: Fairview Lake YMCA Camps

Remote/Work from Home position
Listed on 2025-12-08

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual

Salary/Wage Range or Industry Benchmark: 22.8 USD Hourly USD 22.80 HOUR

Position: Remote Welcome Center Associate-Call Center

Employer Industry: Nonprofit Organization (YMCA)

Why consider this job opportunity:

Sign-on bonus may apply

Salary up to $22.80 per hour

Professional development opportunities and complimentary use of YMCA facilities

Opportunity to work in a mission-driven organization focused on community service

Supportive and collaborative work environment

Chance to make a positive impact on members' lives through excellent customer service

What to Expect (Job Responsibilities):

Greet members and guests professionally, responding to their inquiries efficiently

Answer phone calls within three rings, providing clear information about facilities and programs

Handle negative feedback courteously and forward suggestions to supervisors

Process membership registrations and charge appropriate fees for services

Assist with outbound calls and maintain communication with members and staff

What is Required (Qualifications):

High School Diploma;
Associate Degree in Business or related area preferred

Minimum of one year experience in customer service and/or sales preferred

Strong communication and interpersonal skills

Computer literacy in Microsoft Office; prior knowledge of Active-net and Camp Brain Software is a plus

Valid Driver’s License and reliable transportation

How to Stand Out (Preferred Qualifications):

Bilingual ability (Spanish/English) preferred

Experience with customer service in a nonprofit or community-focused environment

Ability to travel up to 10% of the time

Demonstrated ability to work under minimal supervision and make sound decisions

Strong organizational and detail-oriented skills

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