Customer Service Representative - Remote

The Customer Service Representative provides customer and Territory Managers (TMs) support with the sales of hotel and operational supplies.
* 2 years’ Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.).
* Call Center experience a plus.
* Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.  Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.  Capable of working with internal staff from other departments in a proactive and constructive manner.
* Customer Service – Respond promptly to requests for service and assistance as needed.  Follow up as needed.
* Planning / Organization - Ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary.  Uses time effectively.
* Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
* Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
* Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments.
* Detail Oriented – Attention to details and accuracy.
* Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access and Outlook) and familiarity in maintaining a customer database and Internet navigation.
* While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds.
* This position primarily works in an office environment.  The noise level in the work environment is usually moderate.
* This position may require evening and weekend work depending on business needs.
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