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Customer Care Specialist - Work From Home
Remote / Online - Candidates ideally in
Saint Augustine, St. Johns County, Florida, 32092, USA
Listed on 2025-12-09
Saint Augustine, St. Johns County, Florida, 32092, USA
Listing for:
HungryRoot
Full Time, Remote/Work from Home
position Listed on 2025-12-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
[Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Health, dental & vision / 401k match / PTO / WFH stipend - As a Customer Care Specialist at Hungry Root, you will:
Respond to a high volume of customer comments and questions across email, phone, SMS, live chat, and social media;
Moderate the Facebook Group and other brand communities by reviewing and approving posts, removing off-topic or harmful content, responding to questions and ensuring conversations align with community guidelines;
Produce a weekly social community roundup that captures feedback on digital product, grocery discovery, and customer service themes;
Maintain and update Zendesk macros, Help Center FAQs, and AI-Agent templates to ensure customers have access to accurate and timely information.
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