Customer Service Administrator

Location: Leyton
Customer Service Administrator

Axiom Personnel are looking for an experienced Customer Service Administrator to join a friendly and long-standing team based in Leyton, Greater London. This is a temp-to-perm role with good long-term potential and the option to work remotely after training.

About the Role
This is a varied customer-focused position where you’ll handle enquiries, process orders, and ensure clients receive a first-class service. You’ll need strong experience in customer service and administration, excellent communication skills, and confidence using IT systems including Word, Excel, Outlook, and an in-house database (training provided).

Key Responsibilities

* Act as the main contact for all customer enquiries via phone, email, and face-to-face.

* Understand customer needs, recommend suitable products, and offer alternatives when required.

* Prepare and follow up on quotes, gather feedback, and raise any issues where needed.

* Process orders, update customers, and liaise with department managers.

* Input orders/quotes accurately onto the TSS system.

* Arrange courier deliveries/collections and handle courier delays.

* Process payments through the online system.

* Support the team with additional duties during busy periods or staff absence.

What We’re Looking For

* 5+ years’ experience in customer service/administration.

* Strong written and verbal communication.

* Calm, professional telephone manner.

* Able to multitask, prioritise, and work under pressure.

* Organised, proactive, and a supportive team player.

* Confident taking on extra responsibilities when needed.

* Enjoys working within a close-knit team environment.

Benefits

* Salary: £26000 - £26500 per annum

* 20 days holiday (plus Bank Holidays)

* Monday–Friday, 9am–5pm

* Option for full-time remote working after training

Axiom Personnel are acting as an employment business in relation to this role