Social Media Specialist

Employer Industry: Pet Care Services

• Salary up to $39.79 per hour
• Opportunity for career advancement and growth within the organization
• Competitive benefits package, including medical, dental, and vision insurance
• Generous 401k match and 4 weeks PTO
• Unique doggy benefits, including $1000 toward adopting your first dog
• Flexible remote work opportunity for residents in approved states

• Create Voice of Customer reports using social listening data to assess user sentiment and emerging trends
• Moderate Rover-owned social media communities and manage escalated customer contacts
• Synthesize and analyze risk for complex or high-visibility issues in real-time
• Collaborate with teammates and leadership to improve customer experience and suggest policy enhancements
• Educate users on maintaining safety and security within the Rover community

• 3+ years in a customer-facing role managing escalated customer interactions
• 2+ years of experience in social media management for brands with significant followings
• Bachelor’s Degree in communication, public relations, or equivalent experience
• Strong verbal and written English communication skills
• High proficiency in storytelling through data presentation for senior leaders

• Experience using Rover as a pet owner or sitter
• Familiarity with CRM tools and/or Zen Desk
• Background in working on social media-focused projects or campaigns
• Experience providing phone, email, and/or chat support

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.