Remote Bilingual Customer Support Specialist

Employer Industry: Energy Efficiency Services

• Salary of $18/hour + $65/month internet stipend
• Opportunity for career advancement with access to on-demand training courses
• Comprehensive benefits including medical, dental, and vision insurance
• Paid vacation, sick leave, personal leave, and parental leave
• Supportive work environment focused on employee recognition and community involvement
• Flexibility to work remotely from anywhere within the posted locations

• Provide inbound customer support focused on energy efficiency and utility services
• Schedule visits, enroll customers, and educate them on program offerings
• Navigate multiple platforms and support scripts while assisting customers
• Handle various customer inquiries through voice calls, chat, and email
• Monitor personal performance data and progress in real time

• High School Diploma or GED
• Bilingual in English and Spanish
• Minimum of 6 months of experience in a customer-facing environment
• Ability to type 35+ words per minute
• Strong commitment to attendance and punctuality

• Previous call center experience in an inbound/outbound sales environment
• Sales-oriented mindset with a focus on customer service satisfaction
• Ability to thrive in a fast-paced environment while balancing multiple tasks
• A proactive "How can I help you?" attitude

#Energy Efficiency #Customer Support #Remote Work #Career Growth #Bilingual Jobs

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