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Customer Support Agent - Work From Home
Remote / Online - Candidates ideally in
Covington, Newton County, Georgia, 30016, USA
Listed on 2025-12-12
Covington, Newton County, Georgia, 30016, USA
Listing for:
Journey Clinical
Remote/Work from Home
position Listed on 2025-12-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails);
Provide support to therapists to ensure success along their treatment journey;
Bring feedback and share insights with the team on common themes expressed by therapists;
Collaborate with cross-functional teams to drive continuous process improvements;
Document knowledge bases/saved responses for better serving patients.
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