Remote Bilingual Customer Support Specialist

Overview

Employer Industry: Energy Efficiency Services

Why consider this job opportunity:

• Salary of $18 per hour plus a $65 per month internet stipend
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave time
• Opportunity to give back to the community through paid volunteer time
• Access to on-demand training courses for career advancement

• Provide inbound customer support focused on energy efficiency and utility savings
• Assist customers with program enrollment, scheduling visits, and providing educational resources
• Navigate various platforms and support scripts to address customer inquiries
• Handle customer interactions via phone, chat, and email as required
• Monitor personal performance data and progress in real time

• High School Diploma or GED
• Bilingual in English and Spanish
• Minimum of 6 months of experience in a customer-facing environment
• Ability to type at least 35 words per minute
• No attendance or punctuality issues

• Previous call center experience in an inbound/outbound sales environment
• Sales-oriented with a strong focus on customer service satisfaction
• Ability to thrive in a fast-paced, intensive environment

#Energy Efficiency #Customer Support #Remote Work #Career Growth #Bilingual Skills

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