Core Expert

Employer Industry: E-Signature and Contract Lifecycle Management

• Opportunity for career advancement and growth within the organization
• Flexible remote work position, allowing you to work from a designated location
• Commitment to building trust and making the workplace agreeable for all employees
• Collaborative and supportive work environment focused on employee contributions
• Chance to make a significant impact on customer satisfaction and experience

• Deliver proactive and reactive support for customers and partners, resolving issues and addressing inquiries about products and services
• Troubleshoot customer inquiries related to account access, setup, document workflows, and billing
• Utilize various support tools and resources to effectively solve customer queries
• Identify product improvements and opportunities to enhance the customer experience
• Promote products and services through consultative discussions with customers

• Minimum 2 years of related experience
• High School Diploma or equivalent
• Fluency in Portuguese and English
• Experience in a customer-facing role, such as hospitality or customer service
• Strong oral and written communication skills

• Multi-lingual in additional supported languages (French, Japanese, German, Spanish, or Italian)
• Ability to maintain composure in critical situations while communicating effectively
• Self‑motivated, goal‑oriented, and highly collaborative
• Excellent organizational and time management skills

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.